W Melbourne - Melbourne, Victoria

tour-birds

Superlatives would not begin to describe this hotel. Similar to other W it has whimsical touches everywhere. Service was all round amazing. Upgraded to a deluxe room because of my status. The bathroom is truly the standout feature with a large shower, bath tub and quality sinks. The towels were the softest and fluffiest I’ve ever had. The bath toiletries were top notch. Organic tea bags round off the luxury. |The beds and pillows were super comfortable. I like the open wardrobe concept as well. |All round the design of the room is just amazing. Located in Flinders lane it was very close to Southbank, convenient for meetings with companies located there. Definitely my favourite in Melbourne. From Flinders it’s easy access to the airport.

Adam B

When you check in you're given a letter saying "At W Hotels, your wish truly is our command with our Whatever/Whenever service. We'll make your special moment magical, and transform your dreams into reality." but this offer does not extend to a toasted sandwich. No food after 11pm, so if you're arriving late on a flight or planning on relaxing at the hotel after a show this is NOT the hotel for you. We ordered Uber Eats pizza and the Concierge directed us to wait for it on the street at 11.30pm. ||We also tried eating in the Cafe earlier in the day, but that kitchen closes at 2pm so we had cake for lunch. ||Breakfast was nice, but they asked us to sign a receipt for $98 although the price the front desk had quoted was $80 for two. Staff were happy to change it when we bought it to their attention. ||The rooms are cool. The pool is nice but restricted access to over 16's from 7pm until 6am. There's no "Lounge Room" like at other W Hotels. That area is a few small tables and tub chairs near the lift well. The only thing open at the hotel after 11 was a nightclub.||Bell Desk are really good - we dropped our bags and went exploring until our room was ready. When we arrived in our room our bags were waiting. ||The Mobile Key in the app worked. Front desk day shift were really nice.

K Martinez

Earlier this month, I stayed here with my partner to celebrate our anniversary, and I can't say enough about how stunning the rooms are – the theme is incredible. Out of all the five-star hotels I've stayed at in Melbourne, this is the only one with a high-tech toilet. I mentioned in my reservation that we were staying to celebrate anniversary, and the front desk gave us a welcome drink for two, which we enjoyed at their Curious Bar. Maddie, the concierge, even sent us a bottle of champagne and a card – such a thoughtful gesture. The pool is luxurious, heated, and the gym is well-equipped. This was my second time staying at this hotel, and both experiences have been fantastic. No wonder I chose to stay again for this special occasion, and I’ll definitely return. It really did stick to my mind, the experience!

Harshit S

Super comfortable bed! We stayed in The Wonderful Room .The hotel has funky decoration. Loved the wardrobe and very well equipped bar. The toiletries kit provided is high quality.||But the highlight of our room is the Toilet! Yes there is a Japanese toilet in the bathroom!||What was most impressive, though, was how friendly and helpful the staff were! Every single one of them seemed to go out of their way to be helpful.

Jiri Kanicky

My wife and I enjoyed our stay at W. The hotel and room decoration is great. The pool area with a bar and steam room was excellent, especially at night when all lights were on. The breakfast buffet has everything you might want. Room service had a choice of 3 soups which I have never experienced in other hotels. Most importantly the service was great and fast. We will come back and definitely try W in other countries.

Brent

Loved this hotel! It was in a great location, conveniently located near Flinders Street and also a block or two away from the nearest metro station (which is free within the city centre). We stayed in February 2024 and got upgraded to a suite - loved the Toto so much! The room was spacious, clean and modern. We also had in room dining which was very good and came quicker than we expected. The bathroom amenities felt luxurious and I loved the scent.

We had daily breakfast which had plenty of options for both vegans and vegetarians, as well as those without dietary requirements, and the food was of a high quality.

Would definitely recommend.

semira ragon

I've been a Marriott Bonvoy member for a while, but this was my first stay at the W—and it was fantastic! I would absolutely recommend it and look forward to returning. I was upgraded to a King-sized room, which made for the best night's sleep I've had in a long time—huge thanks to the front desk for that! Now for the details:

Room & Hotel:
The decor is modern, quirky, and high-tech—very distinct from other Marriott properties. Some standout features in the room include adjustable lighting, convenient night lights, a good-quality iron and steamer, a fully stocked mini bar with a wide & fun selection of items, and a luxurious Japanese toilet with seat warmers (a blessing during Melbourne winters). The deep bath, great shower, and decent body products were also appreciated. The TV had a good range of channels, including international news, and the bed was incredibly comfortable with thick sheets and extra memory foam pillows in the closet. Overall, the hotel was spotless.

Amenities:
The 24-hour gym was impressive, offering a great variety of equipment. The indoor heated pool, also open 24 hours, provided a lovely view and a relaxing experience.

Service:
The staff at the W are top-notch. From unloading my car to check-in and breakfast service, everyone was attentive, friendly, and generous. The buffet breakfast had a decent spread. Plus, the crockery was fun and added a playful touch.

Location:
Situated right in the CBD, the location is perfect for exploring. It's very walkable, with tram stops nearby for easy, free rides around the city center.

(Sorry the photos are a little dark but loved the low lighting!)

John M

Okay, where do I start.

Firstly, overall we enjoyed our stay. However, for what is billed as a 5 Star hotel, we had some expectations and on reflection, they probably weren't met.

The arrival was fine, but all 3 of our requests (after completing the online check in) were not only not known, but not fulfilled. We had to ask twice and when our room was made available (2 hours after we had requested) they couldn't find our passes and it felt like we were just given the next option, which is probably why our requests didn't flow through.

On inspection of the room, it was lovely, but it didn't take long to notice that the cleanliness was lacking. Fingerprints on glass doors, floors not properly vacuumed. One of the sinks was blocked, block out blinds damaged and so don't quite meet, etc. etc. Not anything critical but if you're paying $700+ a night, and it's 5 star, then you expect that these things are inspected and attended to. Remember, at this level, it's the small things that guests remember.

Breakfast was okay, apart from having to wait 10+ minutes to be shown through, food nothing to write home about but the fresh omelette was a highlight. Also, credit to the room service as the steak my wife had on our second night, while expensive was cooked to perfection.

Finally, the check out was smooth and uneventful. Porter / Valet service was great.

It looks like if you want that unforgettable hotel experience these days,then you need to seek out a 7 Star hotel. While The W was probably a 5 Star hotel when it opened, it would likely struggle to get a 4 now.