The Westin Tempe - Tempe, Arizona

Brian Zolnowski

Beautiful hotel, great location and excellent staff. The hotel is very fortunate to have Austin as the Front Desk Manager! He is a great asset to this location and knows what providing excellent customer service is all about no matter what needs to be done! Thanks Austin for your help making 2 separate stays this week great!!!

Also a shout out to Isabel! She was so helpful when I needed some items and called down providing me with prompt attention. When I picked up dinner near the lobby and caught her name tag walking by the front desk, it was nice to put a face with the name! Thank you. I will be back and you two are one of the main reasons why!

Dinah Sattley

I really enjoyed this hotel. Great location. The rooms were really nice and staff was super helpful. The beds were worth every penny slept like a dream. I would definitely book again. Pricey though

Jack D

We had a reservation for an executive suite checking in last Sunday. We were only staying for 1 night. Received an email for add-on services. Since we were only there for 1 day I requested 12:00 check-in so we could take advantage of the rooftop pool. The early check-in request was approved and charged extra for early check-in. We arrived shortly after 12 and our room was not ready. They said it would be ready within the hour and we could leave our bags and sit by the pool. After waiting for a call for our room to be ready for 2 hours I finally went to the front desk to check and it wasn't until 3:30 we were able to get into our room. They did refund the charge for early check-in and gave us a voucher to use at the restaurant which was nice. I wouldn't be giving a bad review if that was the end of the issue I had. After going in the hot tub later that night, I woke up with a painful rash and me and my partners swimwear bleached from the chemicals. It's been 2 days and the rash has only gotten worse. Be careful if you use the pool and hot tub!

S. Matthews

Very good hotel experience. Rooms were nice, clean, and fancy looking. The staff was extra friendly and very helpful, especially the valet parkers. Big kudos to them! The only downfall about this hotel is that there is no free parking for the guest, and everywhere you park, there is a fee, and the refrigerators don't get cold enough. so other than that, it was pretty good. Nice view, and a rooftop pool with music and a great view of the city. It is wonderful. I will come here again. I would also recommend it to other family members and friends as well. It's a little pricey but is worth it.

Sarah F

Honestly wasn’t very impressed with my honeymoon stay here. We stayed one night on the last weekend of June. For almost $400 a night, you would expect the rooms to be free of bugs, windows to be clean and free of prints, the ac to be able to cool the room down past 76, and for the “gift” offered to not be months expired.
I got charged twice for the valet services even though they said and claim I was charged once. The $37 fee was charged both days (We checked in at almost midnight and left at 9 am).The rooftop area also had towels and trash laying around, from who knows when.
I would suggest spending the money on a cleaner and more organized experience.

Jessica

This is a newer hotel (opened in 2021) and everything still looks very fresh. The staff here are by far the hotel's best asset- professional, friendly, and knowledgeable. My room had a view of Tempe Butte ('A Mountain'), which was a really nice surprise since I couldn't see it when I checked in the evening. Rooms are really big, and the beds are perfection; the beds at Westin hotels are one of the reasons they're my hotel of choice (and I love the signature scent, white tea). My only quibble was that the walls in my room were very thin, so i could hear the guest in the next room talking, even at a normal volume. I'm not sure if that was because my room had an adjoining door that's probably for families that book multiple rooms when traveling together, but if it is, be sure to request a room that doesn't have an adjoining one as I've never experienced this issue before at any other Westin hotel. All in all, I'd recommend this hotel to anyone looking for a clean, comfortable, upscale hotel.

Alex L

Avoid at literally all costs! I was here for 3 days on a work trip and was excited to finally use my suite nights. I was "upgraded" to a room where 2/3 shower bottles had been ripped off the walls and there were crickets in the room. They'll tell you breakfast is free and when you check in they give you like 12 vouchers but breakfast still cost $15 despite free breakfast vouchers. I could expense it, but what a meaningless system. The wait staff also clearly forgot about me and blamed back of house as they usually do.

I will say that the front desk staff are extremely nice and gave me a good amount of points for the troubles, but the experience remains and I'd like to help others avoid mine.

Nick T

While branded as Westin, this is a franchised Westin operated by a third-party management company. ||||Instead of getting a Westin or even an upscale/luxury experience, you get at best a Fairfield or Courtyard experience with the only difference being the presence of a full-service restaurant and rooftop bar. The Westin Tempe is NOT a 4-star or 5-star hotel.||||In fact, the nearby AC Hotel is actually better, not least because its best rooms (suites) have balconies. No rooms or suites at The Westin have balconies.||||Also, the pool at The Westin is tiny and shallow (less than 4 feet deep). It's really just a soaking pool that, at best, can accommodate maybe 20 guests squeezed in. Compared with other hotel pools, especially hotels that charge a nearly $30 nightly resort/destination fee, the pool is pathetic.||||Worse yet, the hotel sells day passes for the pool and then has a lot of Thursday-Friday-Saturday rooftop bar and pool events geared toward college students at nearby ASU. To make money, they're shafting guests and going for the rooftop nightclub vibe.||||The location is about the only good thing I can say about The Westin.||||Otherwise:||||1) Hotel cheats Bonvoy elites. I applied an upgrade certificate to my reservation and selected an executive suite. The suite was available including on the day of arrival. But the upgrade did not clear. Instead, the hotel was SELLING the suite for an upgrade fee of $110. They even sent me a text message offering me the upsell, even though I should have received the upgrade either complimentary by virtue of my Bonvoy status or because of the upgrade certificate.||||2) Not only did I not receive a suite upgrade but I didn't get any kind of upgrade. My room faced directly into the Omni Hotel across the street. Every category of rooms above mine was available, including several mountain view rooms and mountain view corner rooms.||||3) No Bonvoy recognition of any kind. No amenity, no welcome note, no pre-arrival email, nothing.||||4) Hotel cheats on Elite Welcome Gift. At a Westin, Bonvoy platinum and higher elite status guests are supposed to receive a choice of 1,000 points, breakfast in the restaurant or an amenity. They only offered points or breakfast. And even then the breakfast is not a real breakfast. You get a voucher for $20 that doesn't even cover the cost of breakfast. I invoked the compensation and after a back-and-forth with a manager received $100 cash compensation.||||5) Hotel requires you to valet park. Fine. I actually enjoy having my car parked for me. But there is no doorman, bellman or valet to assist with luggage. Front Desk offered no assistance of any kind.||||6) No robe or slippers in the room. Basic amenities that you expect at a Westin like mouthwash were missing. No stocked mini-bar. Supposedly, room service is available but there's no room service menu card to hang on the door for breakfast.||||7) No rooms with treadmills or bikes, as you normally have at a Westin.||||8) Weird lobby layout. You can check-in and not even know there is a lobby restaurant and lobby bar. The lobby bar is hidden behind the restaurant's dining room, which has cheap-looking furniture of the kind you might see in the breakfast room of a Fairfield Inn. They have a great open kitchen but all of the tables in the dining room are orientated away from the kitchen. The bar should be at the front of the dining room to capture guests as soon as they check-in at the front desk. Meanwhile, the signature Westin vegetation wall is hidden in a back corner. Seriously, who was the idiot who designed this?||||9) Last but not least, basic room maintenance is lacking. The walk-in shower was starting to show mildew/mold/grime. Needed some re-grouting of the tiles. Some of the electrical and USB outlets did NOT work. The black pad that functions as a keycard scanner on the door was missing. It either broke off or someone stole it. I saw the same in the elevator. Some of the elevators were also missing theirs. This hotel is around 3 years old. So, you're starting to see some things that need fixing or replacing.||||Basically, the hotel can't figure out if it's a Westin or a bar and party hotel for ASU students. They can't be both. Right now, they're failing to get even the basics of an upscale 4-star hotel right.||||While rooms are being given away with under $140 nightly rates, the restaurant is overpriced by $10 for main courses. I had a salmon main course that was actually very good but it came with no sides of any kind. I didn't even get bread. For $35, you expect more. At any comparable restaurant, the salmon main course would be maybe $25-$28 maximum, especially without sides.||||All things considered, I cannot recommend The Westin. Save yourself $20-$40 per night and stay at the nearby AC, which has better rooms, better amenities, and a better rooftop pool.