JW Marriott Orlando Bonnet Creek Resort & Spa - Orlando, Florida

Donna and Steve S

Weekend Getaway||We made an impromptu trip to Orlando using our Bonvoy points to stay at the JW Marriott. While we had dined here before, this was our first time staying at the beautiful resort. We invited some friends who needed a break from Hurricane Milton cleanup, and we had a fabulous time.||From the moment we walked in, the customer service was exceptional. We had initially booked a king room, but with our friends joining, we needed two queens. Emma graciously assisted with the room change, making the process smooth and stress-free.||We spent the afternoon at the adults-only pool, which was incredible. The atmosphere was peaceful, and the bar service made it even more enjoyable.||For dinner, we dined at Illume, and both the food and service were outstanding. This rooftop restaurant offers a stunning view of Disney, and it was the perfect setting for a memorable meal. Our evening continued with drinks at the lobby bar, where Sam took excellent care of us. Her extensive knowledge of gin was much appreciated.||Later in the evening, my wife made a quirky request—she wanted chocolate to pair with her red wine. She texted the front desk, and after chatting with Emily, she personally brought us chocolate to the bar. That level of service truly went above and beyond.||Although we only stayed for one night, we will definitely return. The comfortable rooms, great amenities, and impeccable service make this resort top-notch.

AttorneyVin

Dates of Stay: Thursday, 7/25/24 - Monday, 7/29/24|Total Nights: 4||In a nutshell, the JW Marriott Orlando Bonnet Creek is a hidden gem right on Walt Disney World property -- it offers the true luxury and service that you would expect at a JW Marriott property combined with access to all that Walt Disney World has to offer! Its accommodations, staff and services are some of the finest that you will find while still being on Walt Disney World property! If you are on the fence about whether to stay "on property" at a Disney Resort, do not think twice -- the JW Marriott Orlando Bonnet Creek will give you all of the benefits of staying "on property" while enjoying the enhanced services and luxuries offered by the JW Marriott brand. Do not miss a chance to experience the JW Marriott Orlando Bonnet Creek on your next trip to Walt Disney World!||Now, for my detailed review:||From the moment you arrive, you will find what one expects when staying at a JW Marriott property -- truly spectacular customer service and an absolutely stunning property in all respects! As you drive towards the property up Chelonia Parkway, you will drive deep into a lushly landscaped wooded oasis, hidden from the hustle and bustle of Disney World while still being right in the heart of the action. The JW Marriott Orlando Bonnet creek offers two parking options, Valet Parking for $54/night or $38/night for Self Parking in a large parking garage located under the resort. These parking options are certainly within line of that of other properties within the Orlando Theme Park Region, and with ample Self Parking attached to the property, you do not have to park out in the Orlando rain and weather like you do at many other properties. Within a matter of minutes of parking you will find yourself within the property's beautiful lobby and be quickly checked in by an exception Front Desk Host.||We always found the main check-in desk to be extremely well staffed throughout out stay, and from the Self Parking Garage, we walked right up to an super-friendly Front Desk Agent who asked our names, pulled up our reservation and immediately welcomed us -- thanking us for our Marriott Loyalty and Titanium Status. He took the time to explain all of the many wonderful features and inclusions of the property, as well as the many benefits of the Resort Fee at the JW Marriott Orlando Bonnet Creek.||Yes, located within the heart of the Walt Disney World Resort, the JW Marriott Orlando Bonnet Creek is a "Resort" Property and thus, like basically all hotels within the Orlando Theme Park Region, there is a Resort Fee. The Resort Fee at the JW Marriott Orlando Bonnet costs $50/day, but it is packed full of perks and includes the following daily amenities:||-Shuttle Service to Disney Springs and the Walt Disney World Theme Parks|-Mini Golf|-Rock Climbing Wall|-In-Room Bottled Water|-In-Room Enhanced High-Speed WiFi||While that cost may seem high, it is certainly in-line with all of the other properties around Walt Disney World, and the included Disney Shuttle more than meets that cost when you compare the surge-pricing of ride-share options to and from the Disney Parks at prime periods.||Having explained all that the property had to offer, we were eager to get to our suite and we thanked the Front Desk Agent and were quickly off to what turned out to be a truly amazing fireworks view suite. Before I discuss our specific suite, a quick note on the layout of the rooms within this beautiful Resort.||The JW Marriott Orlando Bonnet Creek is home to over five hundred (500) rooms and suites, all offering modern and luxurious accommodations, with each room starting at a large 378 square-feet. The generous size of all rooms at this property provides a great deal of extra space to enjoy during your Walt Disney World Vacation. The only difference amongst most of the rooms at this property are the views offered, which include Resort View, Pool View, Disney Springs View and Fireworks View. All of these view types offer wonderful views of the Bonnet Creek Preserve, but if you want a truly amazing view, the Fireworks View Rooms and Suites are truly stunning as they will allow you to experience all of the wonderful Walt Disney World Fireworks right from the privacy of your wonderful room! Additionally, this property has numerous suite categories, including the wonderful new "Family Loft Suites" which are 780 square feet and offer a two-bedroom experience with well-thought-out bunk beds for the kids. With all of these wonderful and spacious options, the JW Marriott Orlando Bonnet Creek truly is the perfect place to take your family for a Walt Disney World Vacation!||Our Suite was a "1-Bedroom Fireworks View Suite" located on the Disney-springs Corner of the 8th Floor. At just over 800 square feet, the Suite felt massive! Upon entry, we found a large half-bathroom to our right. As we proceeded into the Suite, we found a large sitting area, complete with an extremely comfortable sectional sofa, coffee table and lounge chair. Across from the sectional was an extremely large television, offering the traditional Marriott Smart-TV Connected Apps. Additionally, to the right of the television was an oversized work/computer desk with two chairs. The sitting area was also equipped with a mini-fridge, and it was separated from a large bedroom by a door on the backside of the Suite. The bedroom was equipped with another large television on a swivel, along with a chair/ottoman and an extremely comfortable king-sized bed that was equipped with the ultra-plush linens traditionally offered by JW Marriott Properties. On either side of the bed were nightstands offering ample electrical outlets, including USB ports. Just off to the right of the bedroom was a large walk-in closet across from a truly heavenly master bathroom. The bathroom was equipped with a large soaking tub, a massive glass shower, over-sized vanity and a separate toilet room. Finally, the best feature of this Suite was its extremely large floor-to-ceiling windows in both the sitting room and the bedroom. These windows allowed for a truly beautiful view of Epcot, Disney Springs and the nightly fireworks from all of the Walt Disney World theme parks. Additionally, during the summer when Disney Springs offered its special Drone Show, this Suite provided us with a truly up-front view of the amazing drones! All-in-all, the JW Marriott Orlando Bonnet Creek offers some of the finest suites that you will find on Walt Disney World Property!||One other thing of note about the rooms and suites at the JW Marriott Orlando Bonnet Creek -- if you are celebrating a special occasion, the property has wonderful room decor options for purchase at reasonable rates along with potential in-room amenities. As this was an anniversary stay, I had pre-booked the "Romantic Occasion" Package, and the amazing staff at the JW Marriott Orlando Bonnet Creek went above and beyond -- we had a "Happy Anniversary" Sign, along with a small bouquet of roses and rose petals shaped in a heart on the bed when we arrived. They also set up tea-light candles, and even researched what the traditional gift for the special year was and provided us with a hand-written card and a gift to match the year. Such truly exceptional above-and-beyond service is what the JW Marriott is known for and what makes this the perfect place for you to stay for any occasion!||As for rest and relaxation at this beautiful resort, the JW Marriott Orlando Bonnet Creek offers two pools; one pool is a larger family pool and the second is a serene and relaxing adult's only pool. Both pools are tucked deep within the forest of the Bonnet Creek Preserve, offering a relaxing paradise away from the hustle-and-bustle of the Disney Parks, featuring truly excellent pool service with ample seating -- both with and without umbrellas. We never had any trouble finding seating near the adult pool, and each day the wonderfully attentive pool staff set up our chairs and umbrella, and they provided us with a pitcher of cold ice water which was replenished throughout the day. Additionally, throughout the day, poolside staff came around with various sweet and refreshing treats, such as frozen fruit bites and coated pretzels. We spent almost our entire trip relaxing at this beautiful pool, and we could not have been happier as it provided us with a wonderfully blissful and relaxing long weekend!||If you want to pamper yourself poolside, the JW Marriott Orlando Bonnet Creek does offer some truly heavenly cabana rentals at both the family and the adult pools -- make sure to book these in advance via the property's website, as they go fast due to the absolute luxury that they provide!||Should you wish for a bit more relaxation than just the pool, do not miss the exquisite "Spa by JW" on the third floor. As is typical with JW Marriott properties, this is a very high-end spa offering nothing but the best in staff and amenities. ||And, if you are traveling with children -- or are just a child at heart -- this property offers something for everyone! On the sixth floor you will find the "Kids Conservatory Lounge" and the "Hidden Garden Kids Club." Additionally, you will find the "Mount Chelonia Rock Wall" and the 9-hole "Garden Golf" mini-golf course. Make sure to make a reservation for any of these activities using the simple QR codes provided throughout the resort.||Finally, as for Dining -- you most certainly cannot go hungry at the JW Marriott Orlando Bonnet Creek. Unlike many resort properties that only offer a few dining venues, this property offers countless choices, including:||-Sear + Sea|-Sear + Sea Bar|-Unreserved Food Bazaar|-Unreserved Beer Garden|-illume|-Palm Cove|-JW Market|-In-Room Dining||We tried as much as we could during our four-night stay, and I can tell you that we never left any of the dining options on property without being completely stuffed!||For some of the best steak and service that you will find in Orlando, make sure to make a reservation at "Sear + Sea" just off of the main lobby; you will need an advance dining reservation for it, however, as its steaks and service are truly to die for! Do not miss out on a dinner here, as this venue is consistently rated as one of the best in Orlando!||For a relaxing quick-serve meal, the truly AMAZING "Unreserved Food Bazaar" offers options for all palettes. And, each morning for breakfast, it offers one of the most amazing breakfast buffets that you will find in the Walt Disney World Area and Orlando as a whole. Plus, if you are an Platinum or Titanium Elite Tier Member of the Marriott Bonvoy Program, you are able to select breakfast at the Bazaar as your welcome amenity and unlike many properties which limit your Elite Breakfast Options, you will enjoy the full buffet as an Elite Member at the JW Marriott Orlando Bonnet Creek. This amazing benefit alone makes this a property that is not to be missed!||Throughout the day, for some excellent beer selections, do not miss out on the "Unreserved Beer Garden."||Additionally, "Palm Cove" offers some of the best poolside dining options that you will find in the area along with some absolutely amazing beverage options for a relaxing day at the pool.||For a quick grab-and-go -- or some wonderful gelato -- make sure to stop by the well-stocked JW Market.||Finally, do not miss one of the most wonderful features of the JW Marriott Orlando Bonnet Creek, "illume" on the ninth floor. "illume" is a spectacular rooftop bar offering can't miss views of the Walt Disney World area and its fireworks. Reservations are required, but it is well worth the wait as it offers some amazing dining options and some of the most wonderful craft cocktails that you will find in the region!||With all of those amazing options, you certainly cannot go hungry during your stay at the JW Marriott Orlando Bonnet Creek!||Oh, and if you have forgotten anything and need a quick sundry item after-hours, this property offers something very unique -- it has a CVS Vending Machine, just off of the main lobby, offering a varying assortment of items 24/7 at reasonable prices.||All-in-all, the JW Marriott Orlando Bonnet Creek boasts some of the best service, accommodations and dining that you will find on Walt Disney World property! This property truly is a hidden gem of luxury, right in the heart of all that Walt Disney World has to offer! I cannot recommend this property highly enough and strong encourage you to stay here on your next trip to the Walt Disney World area!!

Marcia D

We have visited DisneyWorld for decades and have never stayed at this hotel. This is a relatively new development a short distance from the parks which provides a quieter experience. We booked through the American Express platinum card and are Marriott Bonvoy members. We received $100 in credit during our stay and complimentary breakfast buffet for 2. We were given an early checkin and a 4:00 checkout. |The breakfast buffet was exceptional with many hot and cold items. Emphasis is on quality. Our server said the chef has an herb garden on the premises which just elevates the flavor profile. My husband thought the Bloody Mary was one of the best!|The gentleman at the front desk was very efficient and personable. Our room with 2 queen beds was comfortable and appreciated the nightly turn down and refreshing of towels, bottled water and a box of delicious chocolates!|Lunch at the restaurant was another highlight. The Florida Cobb salad had lump crab and was exceptional. |We would highly recommend staying here!

Brittany Morris

Beautiful and quiet hotel. I stayed with my boyfriend a couple of weeks ago. It was our first time staying here. We visited the Disney parks and at the end of the day coming back to a quiet hotel was the best decision. We rested in a super comfortable bed and a very clean room. We extend our thanks to all the staff who work there but especially to my housekeeper Brenda F for her hospitality and service. My boyfriend had a birthday and she had a beautiful detail for his birthday that surprised him a lot. Our vacation was special and definitely this hotel will always be on our list of the best hotels to visit.

Sam Hood

I cannot praise this resort more highly! I chose JW Marriott to ride out hurricane Milton as my home was not a safe place to stay. I took my dog with me. The hotel was amazing and so comfortable. The quality of construction made me feel very safe. Even with the hurricane raging outside I was able to sleep comfortably through most of it. The staff was incredible! It’s clearly a challenge to operate with that many guests during a natural event such as a hurricane, but they made it seem natural and effortless. The thought and planning that they had put in was very apparent. There were many families sheltering with their pets and they made the fur babies feel welcomed and accommodated for. They even had provided a safe place for the dogs to potty during the storm. The leadership team of this resort should be commended for the way in which their resort operates through challenging times like that and above all, their staff should be recognized for the outstanding way in which they handled themselves. Bravo!

Little B

The JW is a great location if you have a car. W stayed two nights and found the hotel to be very comfortable. The valet staff were great. The gym and spa were wonderful and it is very quick access to the parks. Only complaint was front desk staff as they were not very welcoming or friendly on a daily basis. I am a Marriott Ambassador and found the staff to be cold and non interested in guest. With that, the valet staff, bar and spa staff made up for it. Will stay here again.

Amy Leak

I’m a Marriott Gold elite member I only stay at Marriott properties and travel every 2-4 weeks nationwide. I have loyalty to Marriott.

Rooms: beautifully furnished and the separate tub and shower is great for families. It is a pet friendly hotel and I recommend rooms be designated to pets and those who prefer to not be in a pet friendly room should have that option.

Food: several options on site

Pool: separate family and adult pool both are really beautiful. Some kids in the adult pool in the evening it would be nice to have it a little bit more monitored but still a very beautiful pool area

Spa: phenomenal massage therapist. Welcoming and incredible experience. I had an amazing massage and very friendly staff, immaculate spa. Very relaxing before and after theme parks

I have contacted the hotel and they were very responsive to resolve all my concerns I appreciate that

Alex G

The room was nice, but that’s as far as I can say positively regarding this hotel. I 100% will not return to it again due to the poor customer service by the staff on the front desk and their alleged manager. I booked using bonvoy points to stay here and I wish I’d just paid cash somewhere else. They require a card on file which is understandable. However, their system wasn’t accepting peoples cards … it happened both times I stayed a week apart. On the second stay, the same thing happened to the lady in front of me so her friend came down and the same issue occurred with her friend’s card. Between us 6-8 cards were used. However, rather than acknowledging it could possibly be their system, they just blamed the banks … my banks confirmed there was no issue on their end. They just kept having us swipe over and over. I explained this had happened before, but it just appeared to fall on death ears. The ignorant woman behind the counter with the mask on just glared at me. Eventually the manager came out still backing his staff up that it couldn’t be them … it was them and not Chase or Amex. The manager was quite belittling and caused me to have anxiety. I did not appreciate the way he treated me. He acted like I was dumb … little did he realise I own a multimillion pound company! He lied telling me he would provide an email update on the situation … but guess what, he never did. A lying manager shows what a shambles this location is. By far the worst JW Marriott I’ve stayed at. I feel sorry for the owner as he’s never going to reach maximum potential with this hotel location with such ignorant staff.