L&S Mechanical - Houston, Texas

Lauren Whitworth

STAY AWAY!!!!!!!! Developers, save your warranty team the misery and making home owners miserable.
We bought a home from dr Horton and l&s installed our hvac system. Our brand new home is covered in mold.

Erica Green

Our technician was so nice and personable. We had a toy stuck in the toilet and thought we might need to have some extensive work to get it out. Well, our tech got it pretty quickly and saved the day! Such a nice and honest man. God bless you, sir! Thank you so much L&S!

Neel Desai

We built a home with Newmark and unfortunately the builder uses these guys for the HVAC system. They are awful to deal with.

The home is a little over 3 years old and we've had to have these guys come out more than 5 times for the house not cooling or heating. When they have come out, they claim to have a "bad part" which is under warranty and will come to replace in 5+ days later, which leaves us without cooling or heat for the duration.

This morning - once again, the house is not cooling. I am setting the thermostat to 74 and the thermostat is reading 81. The representative on the line repeatedly told me this is "normal" because the system is designed to have a "20-degree spread from outside temperature" and tried to tell me "it's hot outside and with the added humidity, the system will not cool".

She said due to this not being an emergency - she cannot have a technician for 6 days and it would be $125 charge. The charge is not the issue, it is absurd that they will not come out for 6 days when we have a single unit system for both floors and the house is not cooling.

I told the representative that this is not acceptable as we have a 8 month old baby and the house does not cool, she said "well - this is the earliest and you can go to another company if you'd like". Once again, explaining to her that I would consider this an emergency if the house does not cool and no cool air comes out of the vents for more than 24 hours now, she went on to say "have a nice day", twice.

Since then, I called out another HVAC company, they came out within the hour, they identified the issue to get it resolved.

I'm shocked that L&S Mechanical can sit there and tell me that "it is normal" to have your AC set to 74 and the thermostat does not go below 81. The amount of problems people in our neighborhood have with these guys is ridiculous, almost weekly - someone is posting about how terrible this company is and how they refuse to help on the system they installed.

Stay away from this company and if your builder uses them as the HVAC provider, I'd still call someone else.

Autumn Rayne

I'm leaving a 1 star because I've been contacting this company about their technician meeting a woman at a local motel nearly weekly for almost 2 months sometimes before 7am sometimes in the lunch hour. I've sent photos of him and his female partner, last I heard in June was they're investigating, well not too hard because he's back here today, with all these folks complaining about them being unresponsive. Well it's because they're getting their booty calls in before their house calls.

Parth Juneja

What a pain this company is, they’re not committed to their work at all. It’s been so difficult to follow up with them, and air conditioning not working they still think its not an emergency. It’s all a joke to them, hope it happens to one of their employees homes and they could understand the pain. There’s no empathy in the customer services and neither in their technicians. One of the worst experiences with this company and would never recommend it to anyone. Hope they take the customer seriously at least unlike their job.

Tyler Boda

They're been coming out consistently for almost a year now and still can't seem to get it right. They made new ducts which was awesome but then I had a home inspector come in and call them out for it being out of regulation and the HVAC was the highlight for the worst issue in the house. DR Horton is skimping out for them most likely being cheaper. You know what cheaper gets you. POOR QUALITY. Fix my stuff.

Brandon Herrera

They hung up the phone twice send they were going to send someone to help with my hvac then cancelled my appointment and said they would send something next morning and did not customer service was rude and this is a brand new home only one month in my “new” home with a broken HVAC 0/10 service is horrible

Fusion Factor

Horrible quality and service, stay away. No pride in work and are not qualified to be doing the work from what I can tell, been fighting AC issues for 2 months on my DR Horton house and no progress.